Support-/ Catalog Content-/ ASP-Services

Grasp the opportunity. Take the decision today to implement an SAP-based, fully integrated strategic supplier management solution

A growing trend towards outsourcing is evident as IT landscapes become increasingly complex. This is true in particular of the outsourcing of specialist services. Rather than keeping in-house IT specialists permanently in reserve in preparation for all eventualities, many enterprises now avail of the specialist services offered by expert service providers on the market. The provision of support for specialized components from SAP and the maintenance of electronic product catalogs do not form part of the core competencies of most companies and are therefore ideally suited to outsourcing.

In the past, service providers offered services covering specific areas only or expensive all-inclusive packages. apsolut can now offer you a flexible package to meet all your current and future requirements. apsolut's experience comprises approximately 10 years of providing customers with content services and more than 8 years of managing their SAP SRM systems. We currently provide system maintenance and support to over 20 SAP SRM customers.

SRM application support

You'll be pleasantly surprised by the effectiveness of the troubleshooting support we can provide for application errors, which can also take account of customer-specific enhancements. Our ticketing system offers a highly organized approach to problem-solving based on priority and support level. Our approach is fully compliant with ITIL standards and is based on IT Service Management (ITSM) procedures. Our services can be provided on-site or via remote access, depending on the support level and Service Level Agreement in place. We also keep you constantly up-to-date regarding innovations on the market and opportunities for further enhancements of your SRM processes.

Catalog Content Services


We can manage your electronic product catalogs using the SAP MDM Catalog. We can handle supplier catalogs, your own catalogs and automatic uploads of ERP inventory catalogs or contracts. All of these can be made available in a unified format to the relevant employee in the SAP MDM Catalog.  We take care of both the technical preparation of the initial catalog and updates via remote connection. Business reports enriched with historical data from ERP and/or SRM help purchasers to monitor the content of supplier catalogs.

ASP Services

You can simply connect your ERP and/or SRM system to our catalog system via the OCI interface. Alternatively, full integration of your SAP SRM landscape into our hosting environment is yet another option included in our solution portfolio.

You won't be disappointed. Just ask one of our satisfied customers. We look forward to arranging a meeting for you. Approx. 80 well-known companies have already placed their trust in apsolut's high level of professional and IT competence. Contact us today!

Events
25/11/11

The concluding keynote address by Dr. Heiner Geißler brought the 46th Symposium on Purchasing and...

News
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For Stora Enso, the corporate group that specializes in wood and paper products, integration is...

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SAP SRM and apsolut provide ESG with support for future management and control and for a successful...

27/07/11

MVV Energie Group relies on SAP SRM 7.0 - the key to higher returns and enhanced performance

SAP SRM references