apsolut Global Support - Focused on Support Services

The apsolut Support Service model is based on the ITSM Service Lifecycle. IT Service Management (ITSM) within apsolut Global Support are performed with the assistance of a combination of people, processes and information technology. This allows us to ensure the fastest possible restoration of the operating condition defined by the customer.

Our support customers use an appropriate tool to report incidents and change requests to the apsolut Global Support providing the initial support (1st level) and thereafter coordinating any further processing required in the subsequent support units.

Our range of services includes:

  • Service Management
  • Customer Management
  • Incident Management
  • Problem Management
  • Request Fulfillment (implementation of change requests)

Our ITIL® certified employees work at eye level with our customers to maintain system performance and ensure there are no gaps in the standard solutions. Furthermore, our employees strive to develop our customers in order to align the system, working together, with the IT and purchasing employees. The ability to access our national and international network of experts from our subsidiaries at any given time means that our customers always have the right contacts for their individual needs.

If you would like to know more about our apsolut Global Support, please contact us here.

 

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Events

Procurement Summit

The Procurement Summit offers the opportunity to learn about the rapidly changing procurement landscape through the integration of artificial intelligence and the use of big data, the latest trends, challenges and best practices and to exchange ideas on innovative IT solutions. You’ll find us at a joint booth with our partners SAP, Icertis, and Horváth! A special agenda highlight: Oliver Sowa, Managing Director of our customer Beutlhauser, shares how a radical fresh start after a failed ERP implementation led to success with SAP S/4HANA and SAP Ariba – and what valuable lessons other companies can learn from it.

2025-06-25 Hamburg

Procurement Summit

SAP Innovation Day for Finance & Spend Management Austria

Join us at SAP Innovation Day for Finance & Spend Management on 26th June in Vienna! Learn how AI-driven innovation and smart technologies are making finance and procurement processes more efficient and transparent. Look forward to interactive sessions and success stories from SAP and apsolut customers – including exclusive insights from Andreas Bauer, Group Senior Manager Purchasing, into five years of SAP Ariba at ZKW Group, backed by real-world KPIs.

2025-06-26 Vienna, Austria

SAP Innovation Day for Finance & Spend Management Austria

News

Beschaffung aktuell Magazine: "Fuelling a new logistics concept"

apsolut partners with SAP consulting firm Nagarro

Supply Chain Disruption: The earlier it’s detected, the easier it is to avert problems!

apsolut appoints Jean-Sébastien Floch as Regional Sales Director for MEA