apsolut Global Support - Focused on Support Services
The apsolut Support Service model is based on the ITSM Service Lifecycle. IT Service Management (ITSM) within apsolut Global Support are performed with the assistance of a combination of people, processes and information technology. This allows us to ensure the fastest possible restoration of the operating condition defined by the customer.
Our support customers use an appropriate tool to report incidents and change requests to the apsolut Global Support providing the initial support (1st level) and thereafter coordinating any further processing required in the subsequent support units.
Our range of services includes:
- Service Management
- Customer Management
- Incident Management
- Problem Management
- Request Fulfillment (implementation of change requests)
Our ITIL® certified employees work at eye level with our customers to maintain system performance and ensure there are no gaps in the standard solutions. Furthermore, our employees strive to develop our customers in order to align the system, working together, with the IT and purchasing employees. The ability to access our national and international network of experts from our subsidiaries at any given time means that our customers always have the right contacts for their individual needs.
If you would like to know more about our apsolut Global Support, please contact us here.