Customer management
All standardised systems sooner or later reach their limits. That's why we contribute our cross-departmental and cross-module best practice know-how to provide our customers with answers to company-specific requirements. Whether you want to connect your on-premise processes with the SAP Cloud or the Ariba Network or integrate third-party systems - we will find a solution! We support you within the scope of an international 24/7 service in all phases of the lifecycle - from conception and implementation to productive implementation and rollout.
Click through our apsolut customer lifecycle and find out in which stages your trip as an apsolut customer will take place:
Requirements management / analysis
We carry out feasibility studies, process and performance analyses at eye level with our customers. We control design-thinking processes, in which we incorporate our best practice experiences and at the end of which we develop prototypes that meet individual company requirements
Technology decision
Which technology best meets your requirements? How should your system landscape be structured in the future? Would you like to choose a cloud, on-premise or hybrid solution? What about the usability of your system? How can you use Fiori apps? Which integrations, in the form of web services, APIs or cloud connections, eliminate media breaks in your process chains? Do you need printable or interactive forms? We will be happy to advise you!
In the area 'Technology' we show you our spectrum of technological possibilities.
Solution design
Every apsolut customer receives an individual solution. The core of this is a project-specific application and system design in which we contribute our best practice knowledge, user-friendly layouts and possible integration scenarios. This includes the integration of apsolut Solution Add-ons and Fiori apps.
apsolut analyzes how innovations can be optimally integrated into an existing solution as part of system screening and comprehensive infrastructure consulting.
At the end of this phase, a detailed concept is drawn up as a blueprint for implementation.
Implementation
The international apsolut development team carries out implementations worldwide - at the customer's site or remotely. You are kept up-to-date in every phase of the implementation. In this way, problems are identified and solved at an early stage.
If you have your own development team in your company, we will gladly support you with our expert knowledge. As part of our coaching approach, we examine all individual tasks with your colleagues and create comprehensive application knowledge.
Quality assurance
Our work is not done after the go-live. We also support you with roll-outs and check country-specific adaptations. We also offer performance analyses and screenings of entire systems for existing implementations. In this way, potentials are often uncovered that are particularly important for user satisfaction.
In addition to the coaching approach during the implementation phase, there is the possibility of additional training. In these trainings we impart the necessary know-how to your employees to take over the further system administration independently.
Continuous further development
Do you need further adjustments or solutions after the roll-out?
Under 'Support' you can find out how we often support our customers years after the last roll-out.
