
Transparency & time-based maintenance
Every support agreement includes a transparently defined set of base services. Our customers can rely on the apsolut Help Desk and short response times. All incidents will be handled according to a defined Incident Management Process to ensure service levels are met.
We provide ongoing incident analysis to identify recurring root causes. Through a defined change management process, the resolution of potential issues will be addressed.

Shift resources from operations to innovation
Within our Solution Operation & Monitoring service, we provide application administration, system health checks and monitoring. Required changes will be addressed through a defined change management process.
A Single Point of Contact to ensure services meets expectations
Our Technical Account Management is your direct contact regarding governance, planning & resource coordination. It is your first point of contact for our monthly operational reporting and also in case of escalations.