IT Service Management (ITSM)
IT Service Management is the foundation of our support and deals with the following core questions:
- What are the customer's requirements and objectives?
- Which processes are currently mapped in the system?
- Which processes have to be adapted or newly established in order to achieve these goals?
- How can continuous support within the framework of a Service Level Agreement (SLA) be structured (system maintenance, upgrades, continuous further development, general support, etc.)?
Our customers can rely on the apsolut Help Desk and short response times. The exact type and scope of support are transparently defined in a support contract or within the framework of a support contingent.