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apsolut enables Sanitas to achieve more regulatory security and efficiency gains
CompanySanitas
BranchHealth Insurance
ProductsCompulsory basic insurance and private supplementary insurances
Number of employees887
Turnover3.0 bn. Swiss Francs
HeadquartersZurich, Switzerland
Websitewww.sanitas.com
Success factors: Integration, the right roadmap, close Partnership
“Digital tools are only as good as the way they are implemented and used by employees,” says Michael Spiess, Chief Procurement Officer at Sanitas Health Insurance. Together with his colleagues from the Compliance and Governance departments, he therefore defined four core objectives for the digitalisation of purchasing at one of the largest Swiss health insurance companies:
1. The new purchasing tool must be seamlessly integrated with the also new ERP-system, which is also being developed.
2. The implementation must be carried out with a partner who has the greatest possible technical know-how as well as the process-related understanding of Sanitas’ special needs and regulations.
3. This partner must be able to establish a close relationship with the users in order to gain acceptance for the system.
4. People make the difference: on-site meetings must be possible.
With SAP Ariba, the choice fell on a tool that not only reliably maps the regulatory requirements, but also provides an end-to-end process from the ERP system to purchasing department. The implementation took place on the greenfield, because up to now Sanitas only had a central storage of contracts in PDF format. An end-to-end digital process did not exist until now. SAP Ariba now enables Sanitas to have full transparency in supplier management for the first time and thus solid regulatory security. The solution is audit-capable and, Spiess is convinced, that it will significantly reduce the Maverick-Buying-Quote. As soon as the suite is fully implemented, Spiess also expects a measurable gain in efficiency as a result. In addition, the connection to the Ariba
Network, in which many suppliers are already represented, is a positive argument.
According to Spiess, the reasons for commissioning apsolut were the very open discussions from the beginning and a convincing roadmap:
“We knew that this was apsolut’s first project for a health insurance company, but that didn’t matter. Because apsolut always listened to us, understood our requirements and finally delivered solutions. We could design different processes for direct and indirect purchasing. Together we work professionally in state-of-the-art mode.”
The apsolut Switzerland team led by Remo Eggimann is supporting the Sanitas project team beyond the go-live. The local and linguistic proximity has proven to be very helpful for the onboarding of the employees. Here the team can draw on its wealth of experience in the management of complex transformation projects and knows exactly when which stakeholders need to be integrated into the decision-making and operational processes.
While the Ariba modules Supplier Lifecycle & Performance and Contracts modules went live on 1 February 2022, the Sourcing module will go live in Q4 2022. The implementation of Buying and Invoice Management will start in 2023.
Transparent supplier data enables active supplier management
Easy access to all contracts
Implemented tools
SAP Ariba Supplier Lifecycle and Performance
SAP Ariba Contracts
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Hubert Buchsteiner, Group Vice President Purchasing, ZKW Group
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"A transformation program of this scale needs a strong internal team from Procurement and Internal IT, but of course also experienced and committed external partners. The most important aspect is that everyone then works together with passion and conviction towards the common goal. In addition to the strong know-how of the consulting implementation partner – in our case apsolut – a strong line of communication from the partner to the software supplier SAP is also necessary."
Martin Traxl, Head of Strategy & Digitalization, OMV
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Markus Ortlieb, Director Global Procurement, ProMinent GmbH
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„apsolut not only guided us through the project with utmost professionalism and a proactive approach – decisive was the fact that apsolut enabled us to operate the new tool independently and to control the next steps ourselves. In addition, thanks to apsolut, we have been able to establish the right network, including with the right contacts at SAP Austria. The project has been an overwhelming success and we have managed to foster an almost friend-to-friend relationship with the apsolut team."
Gerald Goldgruber, Strategic Manager for Process Management and SAP, Frutura
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“For the new Ariba system, wewere able to onboard more than 1,400 users in three national subsidiaries with only little training effort. With regard to our Procurement processes, we have gained significant transparency and control.“
Jane Wanger, Global Procurement Systems & Support bei KSB
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"When selecting our implementation partner, apsolut was able to prevail over internationally active competitors thanks to its excellent understanding of our requirements, openness in partnership, and great flexibility. Thanks to the very good cooperation with the apsolut team, we successfully completed the project and signed a support agreement for future developments."
Julia Graubner, Senior Procurement Project Manager, K+S
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Marcel Krischer, Zentis GmbH & Co. KG
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Annette Römer, Project Manager, McKesson Europe AG
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Shibu Palakalodil, Projektleiter SAP Ariba-Implementierung
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"apsolut impressed us in our project , particularly because of the open and cooperative partnership. The project team gets on very well with each other. But we were also impressed by the solution-oriented approach and the fast and efficient enablement of our support staff!"
Annette Römer, Project Manager at McKesson Europe
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“With a partner like apsolut, not even a pandemic is able to stop us! When the project started, we were a little skeptical, due to the fact that the project team was unable to meet face-to-face. But we are now delighted to say that all our concerns have proven to be unfounded.“
Chandrashekhar Saldur, AGM - Global Procurement & Projects, ETG Group
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"Together with apsolut, we started as a pioneer in Central Procurement and we are very pleased that we were able to reap the first fruits of this pioneering work so early on.”
Stefan Ehrhardt, Head of SAP Governance Purchasing, MAHLE
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"apsolut demonstrated a high degree of flexibility and commitment during the project. The structured working methods and the dedicated team enabled us to meet the urgently needed go-live deadlines."
Paul Trautmann, Manager Procurement Processes & Projects, Röhm GmbH
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Frank Unfried, Director Digitalization Purchasing & Indirect Spend bei Pfleiderer
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"Being able to design our purchasing processes flexibly, digitally and above all efficiently offers great added value. We will therefore continue to expand our system in the direction of SAP Ariba."
Armin Kaczmarek, Senior Vice President Corporate Purchasing, Vorwerk
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Anne Otto, Business Process Expert, Digital Solutions, JOYNEXT
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All team members have done a great job, I have rarely worked so well with a consulting firm!"
Steffen Bauer, Project Manager, BITZER
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“We knew that this was apsolut’s first project for a health insurance company, but that didn’t matter. Because apsolut always listened to us, understood our requirements and finally delivered solutions. We could design different processes for direct and indirect purchasing. Together we work professionally in state-of-the-art mode.”
Michael Spiess, Chief Procurement Officer, Sanitas Krankenversicherung
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„We were able to roll out Ariba very quickly, because we established a pragmatic and open culture of cooperation with the apsolut team from the very beginning, and we were prepared to systematically align ourselves with the standard“,
Sarah Eve Wiedemann-Geiß, who oversees purchasing and supplier management at Bausparkasse Schwäbisch Hall
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Alina Aftene, Procurement Solutions Specialist, Delivery Hero
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