Would you like to find out what our satisfied customers have to say about us? We would be happy to arrange an appointment with you to talk to one of the more than 250 renowned companies that rely on apsolut's specialist knowledge and IT expertise.
“Over the course of my professional career, I have worked with many IT service providers,“
explains Jessica Oedingen, Domain Lead TECHN Finance, People & Culture at Düsseldorf fashion company C&A. Professional support is something that she has always received. She has often run into problems however, with how in-depth a partner delves into the customer’s situation:
“In my experience, many consultants try to force their customers’ issues into their tried-and-tested solution methods. At apsolut, it was different from the very outset. apsolut made our issues its issues and really looked around every possible corner for a solution!”
Cooperation started in early 2022. C&A commissioned apsolut with a Support Service contract to safeguard system operation for all aspects of procurement of indirect materials and invoice processing in SAP Ariba. In the first instance, apsolut’s own ticket system was used before being switched to C&A’s system as soon as it was available.
When after a few weeks it was discovered that a significant number of tickets came from the same origin, the two partners launched the data clean-up project.
After an initial health-check by apsolut, the master data were jointly cleansed. For everyday operations, the apsolut team processes incidents from C&A national companies and supports training sessions in multiple languages. If critical incidents occur, the apsolut Group utilizes its flexibility and resilience to find a problem to the solution.
Sandra Mancino, Application Consultant at C&A, explains future cooperation between C&A and apsolut:
"As our experiences with apsolut were so positive across all national companies, we have already doubled the number of monthly support days twice. Thanks to apsolut, we now have the resources we need to implement rollouts in other national companies. At the moment, they are ongoing in Spain, Portugal, Italy, and France."
The length of the cooperation was also extended by one year early, until the end of 2023. In addition, C&A is also weighing up implementation of further C&A Ariba modules.
Here, single point of contact means that apsolut Support customers always know how to get hold of an expert and that they will be given a solution!
Don’t just need a German or English native speaker? apsolut has representatives in many countries and language areas. Contact us!
Would you like to find out what our satisfied customers have to say about us? We would be happy to arrange an appointment with you to talk to one of the more than 250 renowned companies that rely on apsolut's specialist knowledge and IT expertise.
Get ready for two days of game-changing insights to elevate your contingent workforce programme. The summit will feature sessions on the latest opportunities, trends and strategies.
10.03.2025 2025-05-20 https://www.staffingindustry.com/conferences/cws-summit-europe LondonCWS Summit Europe
At the annual forum of the largest association of SAP customers and partners in Spain, experts discuss the latest innovations and learn about AUSAPE's working groups and roadmaps.
13.05.2025 2025-06-03 https://www.sap.com/spain/events/2025-06-04-online-pe-ausape-forum-malaga.html MálagaAUSAPE Forum
The Procurement Breakfast is a unique opportunity to explore the latest trends and strategies in procurement – while networking with other procurement professionals. We are particularly looking forward to welcoming our customer TGW Logistics, who will provide insights into their procurement strategy. Don't miss this opportunity to network with industry experts and peers over a delicious breakfast.
08.05.2025 2025-06-03 https://ap-solut.zohobackstage.eu/ProcurementBreakfast2025#/?affl=apswebsite ViennaProcurement Breakfast with apsolut, INFORMATICS & SRB
The Procurement Summit offers the opportunity to learn about the rapidly changing procurement landscape through the integration of artificial intelligence and the use of big data, the latest trends, challenges and best practices and to exchange ideas on innovative IT solutions.
10.03.2025 2025-06-25 https://procurementsummit.de/?gad_source=1&gclid=CjwKCAiArKW-BhAzEiwAZhWsIHU7kT7PiAO65hvSjtb9QfcmfLbCTtZYm5t6j9xe9LFMBHGuVbPG1xoCGrsQAvD_BwE HamburgProcurement Summit
We are available to our registered support customers Monday through Friday from 08:00 to 18:00.
Your personal contact:
Jonas Vomstein
Head of Reference Marketing & Storytelling
+49 (0) 521 163909905
Send e-Mail