CompanyVorwerk
BranchHigh-quality household appliances, electronics, textiles, cosmetics, services, trade
ProductsFood processors, vacuum cleaners, cosmetics, carpets, floor coverings and much more
Number of employees12,319
Turnover2.9 billion €
HeadquartersWuppertal, Germany
Challenges
Challenges
  • Introduction of SAP Ariba Cloud with integration to SAP S/4HANA and three SAP legacy systems and replacement of an old solution
  • Establishment of a largely uniform purchasing process for indirect materials for key business areas
  • As part of project phase 1, introduction in various country subsidiaries in Germany and Switzerland as a template version for further rollouts
  • Coordination and alignment with parallel projects and programs as well as different release cycles
Solutions
Solutions
  • Ariba Network
  • SAP Ariba Supply Chain Collaboration
  • SAP Ariba Buying
  • SAP Ariba Spend Analysis
  • SAP CIG and SAP CPI interfaces
  • Single Point of Contact-Support
  • Incident Management
  • Incident coordination of service teams of other departments
  • Daily monitoring
  • Technical account management
Advantages
Advantages
  • Uniform processes across the entire corporate group
  • High process and cost transparency
  • Transparency leads to higher delivery reliability
  • Faster processes
  • Higher employee satisfaction through simplified processes and intuitive user interfaces
  • Avoidance of media breaks
Why Apsolut
Why apsolut
  • Extensive and detailed experience with SAP Ariba
  • High degree of solution and customer orientation
  • International positioning
  • Flexible function
  • Broad range of services beyond the actual scope of the project

Vorwerk digitalises its purchasing processes with SAP ARIBA

Digitization does not ask about how a company traditionally operates. A company that constantly adds innovations to the know-how it has acquired over the years will always be at the cutting edge. Without a doubt, the Vorwerk family business is a perfect example of the intelligent combination of tradition and innovation. The Thermomix has not only revolutionised food preparation but has also been enhanced over the years with numerous digital features, such as Cookidoo, the official recipe portal of Vorwerk with recipes for all Thermomix models.

When Vorwerk was faced with the question of how the group’s purchasing processes could be digitized, optimized, and intelligently integrated into the existing IT infrastructure, a detailed selection process led to the choice of SAP Ariba and the three-time SAP Ariba Partner of the Year apsolut for the implementation.

In the end, the comparatively high level of adaptability that the cloud tool gives Vorwerk was also a decisive factor. The tool passed an initial endurance test directly with the go-live, as Armin Kaczmarek, Senior Vice President Corporate Purchasing confirmed:

"Being able to design our purchasing processes flexibly, digitally and above all efficiently offers great added value. We will therefore continue to expand our system in the direction of SAP Ariba."

The system solution includes the Ariba modules Supply Chain Collaboration, Buying and Spend Analysis (see Page 1 for a complete list), architecturally the integration with four SAP ERP systems via SAP Cloud Process Integration (SAP CPI) and the establishment of a unified approval workflow for seven different business units.

In Phase 2, another SAP legacy system and a central master data management system (MDG-S) will be integrated. In addition, the country organizations Italy and Austria were included with the scope from Phase 1. Vorwerk plans to implement further Ariba modules in the next few years, as the enormous efficiency potential of the unified eProcurement solution is already visible a few months after the first go-live.

In this context, the transparent cost flows, the ever-present currentness and availability of the data as well as the satisfaction of the users with the intuitive user interface should be emphasized.

ADDITIONAL ADDED VALUE THROUGH SOLUTION MANAGEMENT SERVICES

On the basis of a service contract, apsolut is also in use for Vorwerk far beyond the go-live period. For example, a single point of contact employee is available as a contact person and problem solver for five full working days per week. The employee is directly networked with Vorwerk’s service providers, coordinates or resolves the incidents he or she receives within an existing service structure and incorporates specialist topics that go beyond apsolut’s central focus. The mandate also includes daily system monitoring and a regular, detailed service report to enable the company to assess and continuously improve service quality together with the customer.

“Due to numerous parallel running projects, which extend over our entire group of companies, we currently have to process and coordinate highly complex issues. The apsolut team supports us in this task with its experience and its unbureaucratic, hands-on approach”, explains Gero Catania, Vice President Projects & Portfolio Business Application Coporate IT at Vorwerk.

At apsolut, the services described above fall under the heading of Solution Management Services, or SMS for short. These are individually designed service packages that are put together according to the needs of the respective customer. The services include incident management and technical account management, as well as competence coaching and supplier enablement programs.

Connection of four productive ERP system landscapes to SAP Ariba at the same time

The scope and timeline were influenced by parallel IT projects during the project. The adjustments were made by the project team and successfully implemented by apsolut.

Implemented tools

Ariba Network
Ariba Network
SAP Business Network Supply Chain Collaboration
SAP Business Network Supply Chain Collaboration
SAP Ariba Buying
SAP Ariba Buying
SAP Ariba Spend Analysis
SAP Ariba Spend Analysis
Schnittstellen SAP CIG
Schnittstellen SAP CIG & SAP CPI
Single Point of Contact
Single Point of Contact
Incident Management
Incident Management
Daily Monitoring
Daily Monitoring & Quality Reviews
Technisches Account Management
Technisches Account Management

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"As our experiences with apsolut were so positive across all national companies, we have already doubled the number of monthly support days twice. Thanks to apsolut, we now have the resources we need to implement rollouts in other national companies. At the moment, they are ongoing in Spain, Portugal, Italy, and France.”

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Michael Spiess, Chief Procurement Officer, Sanitas Krankenversicherung
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„We were looking for a specific solution that did not exist yet. We didn’t want to compromise. So we looked for the right partner to model a flexible tool so that we could configure the specific processes ourselves. We used our expertise and creativity to make Squando our global supplier management tool.“

Ketylin Morello, Purchasing Strategy and Market Intelligence & Functional Product Owner for Squando, Schaeffler
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"Of course, we are immensely proud of how we implemented this complex transformation together. The always competent and more than punctual execution moved us to initiate a parallel project for partial process innovation in the ongoing project. Actually a no-go, but with apsolut no problem! With this positive experience, it was easy for us to initiate another project, which is currently being implemented. One thing remains to be said: Without the team around Bodo Hempelmann, this journey would definitely have been more difficult!”

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All team members have done a great job, I have rarely worked so well with a consulting firm!"

Steffen Bauer, Project Manager, BITZER
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‘We’re on the right track to being able to take full advantage of the potential that this transformation offers, as apsolut not only gives us the expertise that we need, but also has an incredibly agile and committed approach. apsolut no longer feels like an external partner to me, but more like an internal department, with whom I hope we can continue to work well into the future.’

Dr. Bei Mortensen, IT Business Service Owner – SCM & Manufacturing, GEA Group
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„Every time we came up against an unexpected challenge during the course of the project, apsolut immediately showed up possible options to resolve the issue. We always knew to what extent we had freedom of movement within the constraints of the cloud solution.”

Linna Krasnikov, SCC System Administrator, Kärcher
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“The cooperation with the international apsolut project team from Germany and India was very effective despite the tough schedule. Due to the high degree of standardisation and automation, we were already able to realise potential savings and, in particular reduce process costs.”

Markus Ortlieb, Director Global Procurement, ProMinent GmbH
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"When selecting a partner for our procurement transformation, a high level of technical know-how was of course also important to us. Here, apsolut was able to convince us with best practices from customers of a comparable size. The decisive factor in the end was the experience in change management! Only in this way were we able to introduce a fully-fledged procurement system that is also accepted by all employees."

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Julia Graubner, Senior Procurement Project Manager, K+S
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“For the new Ariba system, wewere able to onboard more than 1,400 users in three national subsidiaries with only little training effort. With regard to our Procurement processes, we have gained significant transparency and control.“

Jane Wanger, Global Procurement Systems & Support bei KSB
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Anne Otto, Business Process Expert, Digital Solutions, JOYNEXT
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Hubert Buchsteiner, Group Vice President Purchasing, ZKW Group
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"apsolut impressed us in our project , particularly because of the open and cooperative partnership. The project team gets on very well with each other. But we were also impressed by the solution-oriented approach and the fast and efficient enablement of our support staff!"

Annette Römer, Project Manager at McKesson Europe
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Sarah Eve Wiedemann-Geiß, who oversees purchasing and supplier management at Bausparkasse Schwäbisch Hall
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Tanja Sefrin, Project Manager, KUKA
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Alina Aftene, Procurement Solutions Specialist, Delivery Hero

“With a partner like apsolut, not even a pandemic is able to stop us! When the project started, we were a little skeptical, due to the fact that the project team was unable to meet face-to-face. But we are now delighted to say that all our concerns have proven to be unfounded.“

Chandrashekhar Saldur, AGM - Global Procurement & Projects, ETG Group
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Martin Traxl, Head of Strategy & Digitalization, OMV

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Armin Kaczmarek, Senior Vice President Corporate Purchasing, Vorwerk
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"apsolut demonstrated a high degree of flexibility and commitment during the project. The structured working methods and the dedicated team enabled us to meet the urgently needed go-live deadlines."

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