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Following the successful go-live of SAP Ariba Buying & Invoicing by apsolut, McKesson Europe AG quickly decided to also entrust the service provider with application support.
Part of this support contract was, and still is, the training of the internal support staff, and thus enable them to perform application support independently. For this purpose, apsolut provided the McKesson support team with specialist training over a period of nine months as part of its SMS Base Service “AMS Services” and Value Streams “Competency Coaching and Enablement”. The result was an independently running internal support “In Time” and a very satisfied project manager:
“apsolut impressed us in the project work with McKesson above all through the open and cooperative partnership. The project team gets on very well with each other. But we were also impressed by the solution-oriented approach and the fast and efficient enablement of our support staff.”
says Annette Römer, project manager at McKesson Europe AG.
A further challenge was that the project was set up for a total of 3 business units: McKesson Europe AG, GEHE and OCP France. The ramp-up of the entire support had to be carried out correspondingly quickly. apsolut and the support team at McKesson Europe AG also overcame this hurdle smoothly, using proven processes. Communication between the two teams took place both face-to-face, on-site in Coventry UK, as well as via remote access. Despite the local conditions and various forms of communication, apsolut was and is able to process and respond promptly to both knowledge transfer tasks and classic support queries at all times.
In addition, apsolut has already been providing McKesson with additional support services since the go-live of individual business units, such as incident and problem management (AMS services), analysis of the quarterly release updates performed by SAP Ariba with regard to their relevance and impact on McKesson, and the proactive introduction of new functions, such as the Intelligent Configuration Manager.
Competency Coaching & KT sessions on site and remote
Assistance in setting up the internal support department
"From the beginning of the project, we have made a remarkable change together with apsolut. The Döhler employees find their way through the easy user interface without any prior knowledge of SAP. As a result, our purchasing department is no longer an operational procurement office, but a team of in-house consultants."
"A transformation program of this scale needs a strong internal team from Procurement and Internal IT, but of course also experienced and committed external partners. The most important aspect is that everyone then works together with passion and conviction towards the common goal. In addition to the strong know-how of the consulting implementation partner – in our case apsolut – a strong line of communication from the partner to the software supplier SAP is also necessary."
„We were able to roll out Ariba very quickly, because we established a pragmatic and open culture of cooperation with the apsolut team from the very beginning, and we were prepared to systematically align ourselves with the standard“,
“apsolut impressed us in the project work with McKesson above all through the open and cooperative partnership. The project team gets on very well with each other. But we were also impressed by the solution-oriented approach and the fast and efficient enablement of our support staff.”
“In addition to the high level of expertise, what impressed me most about the apsolut team was the enormous commitment. We were very well supported throughout all stages and overcame all difficulties together”,
“With a partner like apsolut, not even a pandemic is able to stop us! When the project started, we were a little skeptical, due to the fact that the project team was unable to meet face-to-face. But we are now delighted to say that all our concerns have proven to be unfounded.“
"Although personal contact was very limited due to Corona, a strong team formed during the intensive project phase. The decision-making paths at BITZER and apsolut were always short so that issues could be dealt with promptly and the planned go-live date achieved. The home office was not an obstacle, but also gave us the necessary flexibility for a project of this size.
All team members have done a great job, I have rarely worked so well with a consulting firm!"
“We had many specific requirements and together with apsolut we found a solution for each one of them. We used to search for supplier information, now we do find it. We are really very satisfied!”
„apsolut not only guided us through the project with utmost professionalism and a proactive approach – decisive was the fact that apsolut enabled us to operate the new tool independently and to control the next steps ourselves. In addition, thanks to apsolut, we have been able to establish the right network, including with the right contacts at SAP Austria. The project has been an overwhelming success and we have managed to foster an almost friend-to-friend relationship with the apsolut team."
“We knew that this was apsolut’s first project for a health insurance company, but that didn’t matter. Because apsolut always listened to us, understood our requirements and finally delivered solutions. We could design different processes for direct and indirect purchasing. Together we work professionally in state-of-the-art mode.”
“For the new Ariba system, wewere able to onboard more than 1,400 users in three national subsidiaries with only little training effort. With regard to our Procurement processes, we have gained significant transparency and control.“
"As our experiences with apsolut were so positive across all national companies, we have already doubled the number of monthly support days twice. Thanks to apsolut, we now have the resources we need to implement rollouts in other national companies. At the moment, they are ongoing in Spain, Portugal, Italy, and France.”
Sandra Mancino, Application Consultant, C&A
"When selecting our implementation partner, apsolut was able to prevail over internationally active competitors thanks to its excellent understanding of our requirements, openness in partnership, and great flexibility. Thanks to the very good cooperation with the apsolut team, we successfully completed the project and signed a support agreement for future developments."
"apsolut impressed us in our project , particularly because of the open and cooperative partnership. The project team gets on very well with each other. But we were also impressed by the solution-oriented approach and the fast and efficient enablement of our support staff!"
„Every time we came up against an unexpected challenge during the course of the project, apsolut immediately showed up possible options to resolve the issue. We always knew to what extent we had freedom of movement within the constraints of the cloud solution.”
"The mix of virtual design discussions, system demonstrations and break-out sessions, supported by best-in-class tools that allowed us to annotate and track tasks and decisions during screen sharing, enabled us to work closely with apsolut even though distances of up to 12,000 kilometres had to be bridged. We were very pleased that both our projects could be successfully implemented with the help of apsolut."
"We have never regretted our decision to rely on apsolut as our implementation partner. The preparation, support, and transparent project progress at all times convinced us. We are delighted to have apsolut as our partner for all questions relating to our SAP Ariba tool."
"Together with apsolut, we started as a pioneer in Central Procurement and we are very pleased that we were able to reap the first fruits of this pioneering work so early on.”
“The cooperation with the international apsolut project team from Germany and India was very effective despite the tough schedule. Due to the high degree of standardisation and automation, we were already able to realise potential savings and, in particular reduce process costs.”
"With apsolut, we have gained a partner who has implemented our requirements effectively and efficiently in the configuration of Ariba in a practical manner and in a breathtaking amount of time. The customer-oriented approach was one of the main reasons why we also chose apsolut for the implementation of SLP and Contract Management."
„We were looking for a specific solution that did not exist yet. We didn’t want to compromise. So we looked for the right partner to model a flexible tool so that we could configure the specific processes ourselves. We used our expertise and creativity to make Squando our global supplier management tool.“
"When selecting a partner for our procurement transformation, a high level of technical know-how was of course also important to us. Here, apsolut was able to convince us with best practices from customers of a comparable size. The decisive factor in the end was the experience in change management! Only in this way were we able to introduce a fully-fledged procurement system that is also accepted by all employees."
"Of course, we are immensely proud of how we implemented this complex transformation together. The always competent and more than punctual execution moved us to initiate a parallel project for partial process innovation in the ongoing project. Actually a no-go, but with apsolut no problem! With this positive experience, it was easy for us to initiate another project, which is currently being implemented. One thing remains to be said: Without the team around Bodo Hempelmann, this journey would definitely have been more difficult!”
‘We’re on the right track to being able to take full advantage of the potential that this transformation offers, as apsolut not only gives us the expertise that we need, but also has an incredibly agile and committed approach. apsolut no longer feels like an external partner to me, but more like an internal department, with whom I hope we can continue to work well into the future.’
"Being able to design our purchasing processes flexibly, digitally and above all efficiently offers great added value. We will therefore continue to expand our system in the direction of SAP Ariba."
"apsolut led us in a very cooperative and super-competent manner throughout all phases of the project! Above all, the open collaboration between all project members kept motivation high throughout. The project team gets on very well with each other. We were also impressed by the solution-oriented approach and the ability of the entire project team to make quick decisions!"
"apsolut demonstrated a high degree of flexibility and commitment during the project. The structured working methods and the dedicated team enabled us to meet the urgently needed go-live deadlines."
"apsolut has been supporting us in the ope-ration of our SRM system for 10 years. It does not matter whether we report a problem in the production system or want to discuss change requests. We are contacted by apsolut in a timely manner to resolve our concerns or discuss our requirements in detail. apsolut always provides the important piece of securi-ty in the background - if anything goes wrong, they always help quickly and straightforwardly."
Would you like to find out what our satisfied customers have to say about us? We would be happy to arrange an appointment with you to talk to one of the more than 250 renowned companies that rely on apsolut's specialist knowledge and IT expertise.
Join us for an illuminating webinar as we unveil Copilot for SAP Ariba, powered by Lhotse and apsolut, your ultimate procurement ally. Revolutionizing the user experience, Copilot simplifies complexities, slashes procurement cycle times, and lightens the workload for requesters and your procurement team.
25.04.2024 2024-05-14 https://ap-solut.zohobackstage.eu/AI-InfusedUserGuidanceforSAPAribaBuying#/?affl=website OnlineWebinar: AI-Infused User Guidance for SAP Ariba Buying – Unlock Efficiency and Precision with a Brand new Copilot
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