Would you like to find out what our satisfied customers have to say about us? We would be happy to arrange an appointment with you to talk to one of the more than 250 renowned companies that rely on apsolut's specialist knowledge and IT expertise.
Following the successful go-live of SAP Ariba Buying & Invoicing by apsolut, McKesson Europe AG quickly decided to also entrust the service provider with application support.
Part of this support contract was, and still is, the training of the internal support staff, and thus enable them to perform application support independently. For this purpose, apsolut provided the McKesson support team with specialist training over a period of nine months as part of its SMS Base Service “AMS Services” and Value Streams “Competency Coaching and Enablement”. The result was an independently running internal support “In Time” and a very satisfied project manager:
“apsolut impressed us in the project work with McKesson above all through the open and cooperative partnership. The project team gets on very well with each other. But we were also impressed by the solution-oriented approach and the fast and efficient enablement of our support staff.”
sagt Annette Römer, Projektleiterin bei der McKesson Europe AG.
says Annette Römer, project manager at McKesson Europe AG.
A further challenge was that the project was set up for a total of 3 business units: McKesson Europe AG, GEHE and OCP France. The ramp-up of the entire support had to be carried out correspondingly quickly. apsolut and the support team at McKesson Europe AG also overcame this hurdle smoothly, using proven processes. Communication between the two teams took place both face-to-face, on-site in Coventry UK, as well as via remote access. Despite the local conditions and various forms of communication, apsolut was and is able to process and respond promptly to both knowledge transfer tasks and classic support queries at all times.
In addition, apsolut has already been providing McKesson with additional support services since the go-live of individual business units, such as incident and problem management (AMS services), analysis of the quarterly release updates performed by SAP Ariba with regard to their relevance and impact on McKesson, and the proactive introduction of new functions, such as the Intelligent Configuration Manager.
Competency Coaching & KT sessions on site and remote
Assistance in setting up the internal support department
Would you like to find out what our satisfied customers have to say about us? We would be happy to arrange an appointment with you to talk to one of the more than 250 renowned companies that rely on apsolut's specialist knowledge and IT expertise.
Get ready for two days of game-changing insights to elevate your contingent workforce programme. The summit will feature sessions on the latest opportunities, trends and strategies.
10.03.2025 2025-05-20 https://www.staffingindustry.com/conferences/cws-summit-europe LondonCWS Summit Europe
At the annual forum of the largest association of SAP customers and partners in Spain, experts discuss the latest innovations and learn about AUSAPE's working groups and roadmaps.
13.05.2025 2025-06-03 https://www.sap.com/spain/events/2025-06-04-online-pe-ausape-forum-malaga.html MálagaAUSAPE Forum
The Procurement Breakfast is a unique opportunity to explore the latest trends and strategies in procurement – while networking with other procurement professionals. We are particularly looking forward to welcoming our customer TGW Logistics, who will provide insights into their procurement strategy. Don't miss this opportunity to network with industry experts and peers over a delicious breakfast.
08.05.2025 2025-06-03 https://ap-solut.zohobackstage.eu/ProcurementBreakfast2025#/?affl=apswebsite ViennaProcurement Breakfast with apsolut, INFORMATICS & SRB
The Procurement Summit offers the opportunity to learn about the rapidly changing procurement landscape through the integration of artificial intelligence and the use of big data, the latest trends, challenges and best practices and to exchange ideas on innovative IT solutions.
10.03.2025 2025-06-25 https://procurementsummit.de/?gad_source=1&gclid=CjwKCAiArKW-BhAzEiwAZhWsIHU7kT7PiAO65hvSjtb9QfcmfLbCTtZYm5t6j9xe9LFMBHGuVbPG1xoCGrsQAvD_BwE HamburgProcurement Summit
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