Until the implementation of the apsolut eSignature Connector for DocuSign, Bruker’s signature process for quotes was cumbersome and lacked transparency. After creating a document in SAP, a PDF was generated to which an electronic signature was attached in a manual step. This meant that tracking the sign status was not straightforward. In the event of sickness or someone standing in for a member of staff, there was no simple method of checking if a specific bid had already been signed.

Initially, Bruker decided to implement the apsolut eSignature Connector for DocuSign for two of its companies, totalling an annual volume of around 5,000 bidding documents. The newly implemented process is scalable and can be rolled out to further companies within the group. To start with, the first signer maintained in the document receives an email with a link requesting them to apply their signature via DocuSign. Once all the signatures have been applied, the person initiating the signing process automatically receives a status update via email. The signed document and the Certificate of Completion are then automatically attached to the bidding document in the SAP Records Management. The sign status can be viewed at any time via the bidding document in SAP.

In addition, Bruker uses the eSignature Connector at its subsidiary in Portugal, where a legally binding electronic seal is now automatically attached to all billing documents.

• Significantly shortened process through automated workflow
• Greatly reduced error susceptibility through elimination of manual steps and media discontinuities
• Transparency due to possibility of viewing status at any time
• 100 percent legal security

GESOBAU is a municipal housing company in Berlin, which manages some 45,000 residential and commercial units. The company had been thinking about an electronic solution for signing rental contracts for some time. The coronavirus pandemic and the social distancing it imposed gave them the final push to do something about it.

GESOBAU creates rental contracts in the SAP ECC system and transmits them to DocuSign. The tenants can sign their rental contracts entirely digitally after 2-factor authentication via SMS. The signed contracts are automatically returned to the SAP ECC.

To implement the eSignature Connector for DocuSign, the apsolut team entered uncharted waters, connecting the “Real Estate FX” module integrated in SAP ECC with the DocuSign cloud for the first time. At GESOBAU’s request, the implementation of the 2-factor authentication was incorporated into the connector standard and apsolut programmed a user-defined form input field.

Thanks to the automated process, GESOBAU was able to achieve significant time savings. In addition, they saved large amounts of paper, printer cartridges and postage. And there is a simpler onboarding process available for new tenants.